HBL WorldWide

News

Apr 29, 2021
USD saving rates

Mar 19, 2021
Information Security

  

How to Complain

Our Commitment to you:

At HBL each of our customers are important to us, and we believe you have the right for a fair, swift and courteous service always. When we receive your complaint, we will deal with it promptly, effectively and in a positive manner. If necessary, we will put in place preventative measures to help to avoid it occurring again and to improve the products and services offered to you.

For complaints and feedback, you may visit any of our branches and submit a form to our Customer Services Officer or drop in the Complaints and Suggestions Box. You can also call our 24/7 Phone Banking and we will be happy to assist you. You can reach us as follows:

1- Please call our 24/7 call center services at phone No. +97317202425 or email us at: phonebanking.bahrain@hbl.com

2- Visit any of our branch and speak with branch manager for any issue / complaint and/or submit a form to our Customer Services Officer or drop in the Complaints and Suggestions Box.

3- You can write to our Complaint Management Unit at customercomplaint.bh@hbl.com or dial at +97317202425.
Complaint officer will assist you to resolve complaints ASAP or provide you complaint reference number and will contact you not later than five working days (maximum) to confirm the status. We will endeavor to send a final response to you as early as possible no later than four weeks of receipt of your complaint. If we are unable to provide you with a concluding response within this time frame, we will write to you and advise you of when you can expect our response.

4- If you did not hear from us more than four weeks (maximum) lapsed from the date of your complaint, or in the unlikely event that you are dissatisfied with the final response, you may express grievances in person, or you can write to the Country Operations Manager / Country manager HBL Bahrain, P O Box 566, Manama, Bahrain, that will address any outstanding issues and will actively work with you toward a solution. you can reach Country Operations Manager at Nouman.anwar@hbl.com +973 17213643, 17228522.

Yours Sincerely,

Note - In the event, where you are not satisfied with our response, you can pursue the matter further, i.e. by referring the matter to Consumer Protection Unit at the Central Bank of Bahrain within 30 days from the date of receiving our final response.