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Apr 15, 2010
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Mar 25, 2010
HBL provides WPS compliant processing service

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How to Complain

Our Commitment to you:

At HBL each of our customers are important to us, and we believe you have the right for a fair, swift and courteous service at all times. When we receive your complaint, we will deal with it promptly, effectively and in a positive manner. If necessary, we will put in place preventative measures to help to avoid it occurring again and to improve the products and services offered to you. To raise your concerns, please follow the following procedures.
Step 1
Inform your nearest bank contact personnel and explain the issue in detail as much as possible together with a suggestion of how you think it may be resolved.
Visit your branch and speak to the Branch manager and discuss briefly.
Write to us at Complaints Management Unit. You may contact:

Najam Zafar
Country Operations Manager
Through post/ courier: HBL Bahrain, P O Box 566, Manama, Bahrain.
Through Telephone: +973 17213643, 17228522
Through Fax: +973-17224749
Electronic Mail: Najam.zafar@hbl.com
Drop box in the branch

Farekha Asghar
Officer Credit Administration
Through post/ courier: HBL Bahrain, P O Box 566, Manama, Bahrain.
Through Telephone +973 17228522 Ext-132
Through Fax +973-17224749
Electronic Mail: fareeha.asghar@hblbh.com.bh
Drop box in the branch

Step 2
If we are unable to resolve the matter promptly we will give you a Complaint Reference Number and will contact you immediately no later than five working days (maximum) to confirm that we are investigating the matter and suggest a timeframe within which we expect the issue to be resolved. We will endeavor to send a final response to you as early as possible no later than four weeks of receipt of your complaint. If we are unable to provide you with a concluding response within this time frame, we will write to you and advise you of when you can expect our response.

Step 3
If more than four weeks (maximum) lapsed from the date of your complaint, and you haven’t received our response, or in the unlikely event that you are dissatisfied with the final response you have received you may express your grievances in person, or you can write to the Country Manager HBL Bahrain, P O Box 566, Manama, Bahrain, that will address any outstanding issues and will actively work with you toward a solution.

Yours Sincerely,

Najam Zafar
Country Operations Manager
Habib Bank Limited
P.O. Box 566
Manama
Kingdom of Bahrain
E-mail: najam.zafar@hbl.com
Tel: +973-1722 8522 Ext: 114 | Dir: +973-1721 3643 | Fax: +973-1722 4749

http://globalhbl.com/Bahrain/